Data Protection & Privacy

Fe88 Privacy Policy — How your information is kept secure

Your personal information matters to us at fe88. This Privacy Policy clearly sets out what data we collect, why we collect it, and how we keep it safe. No hidden information.

Last Updated: January 2026
Our commitment in brief
  • Your data will never be sold to third parties
  • All data secured with 256-bit SSL encryption
  • Your data is used solely to provide our services
  • Requests to delete your data are accepted

1. Introduction

Welcome to the fe88 platform. This Privacy Policy ("Policy") explains how fe88 (fe88.plus) how it collects, uses, stores, and protects your personal information. We believe protecting your privacy is not just a legal obligation — it is our ethical commitment.

By using fe88, you agree to this Privacy Policy. It applies whenever you create an account, log in, play games, or interact with us in any way. Please read it carefully.

This Policy is aligned with applicable data protection laws in Bangladesh and international best practices. We review and update this Privacy Policy regularly as needed.

This Policy applies solely to the fe88.plus website and its applications. Third-party websites or payment services may have their own privacy policies.

2. What Data We Collect

2.1 Information You Provide Directly

Some information is provided directly by you during registration and use of our services. This includes:

  • Full name and date of birth
  • Mobile number and email address (if applicable)
  • Residential address
  • National ID / Passport Number (for KYC verification)
  • Payment method details (bKash / Nagad / Rocket number)
  • Messages and screenshots you send through support chat

2.2 Automatically Collected Information

When you fe88 When you use our platform, certain information is automatically recorded by our systems:

  • IP Address & Device Type
  • Browser and operating system information
  • Login & Logout Times
  • Game session data (play history, bet amounts)
  • Deposit and withdrawal transaction records
  • Which pages you visited and how long you spent on them

2.3 Information Received from Third Parties

In some cases, we may receive information from third parties — such as transaction confirmations from payment processors or risk assessments from fraud detection services. This data is used for security purposes only.

Type of information Purpose of Collection Mandatory?
Name and date of birth Identity verification and age confirmation Yes
Mobile number Account Verification & OTP Yes
National ID KYC / Withdrawal Approval For Withdrawals
Payment information Deposit and payment processing Yes
IP Address Security and fraud prevention Automatic
Game History Service improvement and support Automatic

3. How We Use Your Data

Fe88 uses your personal information for the following purposes:

  • Account Management: To secure registration, login, and your account.
  • Payment processing: To process deposits and approve withdrawals.
  • Identity verification: To complete the KYC process and prevent access by minors.
  • Customer Support: To resolve your complaints and queries.
  • Promotions and bonuses: To deliver offers relevant to you.
  • Security: To identify fraud, bonus abuse, and illegal activity.
  • Legal Obligations: To comply with applicable laws and respond to requests from authorities.
  • Service Improvement: To improve the gaming experience and platform quality.

fe88 never sells your information to ad networks or data brokers. Our business model does not rely on selling user data.

4. Who We Share Your Data With

Fe88 may share your information with third parties in the following limited circumstances:

  • Payment processors: To process transactions via bKash, Nagad, or other approved payment services.
  • KYC Verification Service: Approved third-party services may be used to assist with identity verification.
  • Security partners: To detect fraud and ensure cybersecurity.
  • Legal Authorities: To comply with court orders or assist with government investigations.
  • Business succession: To a new governing authority in the event of a change in fe88's ownership.

All third parties with whom we share your information are required to meet our privacy standards. They may not use your data for their own commercial purposes.

Fe88 uses cookies on its website. Cookies are small text files stored in your browser. They are used to enhance your experience and maintain the functionality of the site.

Types of cookies we use:

  • Essential cookies: Used to maintain your login session and ensure security — these cannot be disabled.
  • Functional Cookies: To remember your language preference, theme settings, and similar choices.
  • Analytics cookies: To understand how many users visit each page — all data is anonymized.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to not function properly.

6. Data Security

Fe88 treats the protection of your personal data as its highest priority. We employ industry-leading security technologies:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Two-factor authentication (2FA): An additional layer of security for your account.
  • Firewall and intrusion detection: 24/7 monitoring to prevent unauthorized access.
  • Encrypted Database: All stored data is kept encrypted at all times.
  • Regular security audits: Third-party experts conduct regular audits of our systems.
  • Auto Logout: Accounts are automatically logged out after extended inactivity.

Please keep in mind — no platform can guarantee complete security online. Make sure your account password is strong and never share it with anyone.

7. Data Retention

Fe88 retains your information only for as long as necessary. All data is kept while your account is active. After account closure, certain information may be retained for legal reasons:

  • Transaction records — up to 7 years (as required by anti-money laundering laws).
  • KYC documents — retained for up to 5 years after account closure.
  • Support communication records — up to 3 years.
  • Game logs — retained for up to 2 years.

After the retention period, your data is securely deleted or anonymized so you can no longer be identified.

8. Your Rights

As a registered fe88 user, you have the following rights over your personal data. Any request can be submitted through our support team:

Right to access your information

You have the right to know and view what information we hold about you.

Right to rectification

You have the right to request corrections to any information that is inaccurate or out of date.

Right to erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to restrict processing

You have the right to request that we stop using your information for specific purposes.

Right to opt out of notifications

You can opt out of promotional messages or notifications at any time.

Right to data portability

You may request a copy of the information we hold about you in a structured format.

We will respond to rights requests within 30 days of receipt. In complex cases, this may be extended by a further 60 days — but you will be informed in advance.

9. Data of Minors

Fe88 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and KYC documents may be requested in cases of suspicion.

If a parent or guardian believes their child has created an account on fe88, please contact our support team immediately. We will review the account and close it promptly if required.

10. Policy Changes

Fe88 may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered mobile number or an in-account notification. The date of the latest update will be shown at the top of the page under "Last Updated".

Continued use of fe88 after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

11. Contact Us

If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights, please contact us:

  • Email: [email protected]
  • Support: Site Live Chat — 24/7 support available in Bengali
  • Response Time: Typically within 24–48 hours

When submitting a privacy-related request, please include your registered mobile number so we can verify your identity promptly.

Protecting Your Data Our Commitment

Military-Grade Encryption

All your data on fe88 is encrypted using 256-bit SSL/TLS technology — the same standard used in the banking sector.

Your data is never sold

Your personal information is never sold to advertisers or data brokers. That is our commitment.

Transparent KYC Process

Documents submitted for KYC verification are used solely to confirm identity and are stored securely.

Scheduled data deletion

We do not retain data beyond what is necessary. Information is automatically deleted or anonymized after the applicable retention period.

Regular security audits

Third-party cybersecurity specialists regularly audit fe88's systems to identify vulnerabilities.

24/7 Bengali Support

Our Bengali-speaking support team is always on hand to help you with any privacy-related concerns.

About Privacy Frequently Asked Questions

fe88 does not store full payment card or account numbers. Only transaction confirmation reference numbers and the last few digits of bKash/Nagad mobile numbers are retained, as these are essential for providing the service.

Most data is deleted after account closure. However, transaction records and KYC documents must be retained for up to 7 years under anti-money laundering laws — this is a legal obligation.

In limited circumstances, data may be processed on servers located in other countries for technical service delivery. In such cases, equivalent or higher privacy protections are ensured, and your data is never sold to third parties.

Yes, absolutely. You can opt out of promotional messages through your account settings or by contacting our support team. However, transactional and security-related notifications cannot be disabled.

Yes. In the event of a data breach, we will notify affected users as quickly as possible and clearly communicate what steps are being taken to address the situation.

Privacy guaranteed — now Join fe88

Register on fe88 for free with complete confidence that your data is fully protected — and claim your welcome bonus. You can get started with as little as BDT 200 via bKash or Nagad.

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